Worst Handling of a Facebook Page… Cringeworthy

As I have already posted this on Facebook and Twitter, I felt the need to post it here too because it’s literally just so insane to me. There is some colorful language to these posts, so please be advised.

It all started when Amy’s Baking Company was featured on Kitchen Nightmares. You can watch the episode here:

After you watch a few minutes, you may begin to understand some things. They say the customer isn’t always right… well that’s not exactly a good way to run your business. You also shouldn’t yell at or scream at customers when they may not like your food. They’ve run their business into the ground.

On to their social media handling… these are just a few samples of their posts and comments taken directly from their Facebook page:

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I understand they are upset about the “witch hunt” on Reddit, but this is no way to act at all. I’m literally just shocked as I’ve never actually seen something like this happen. It’s not a hack. It’s the actual wife and husband posting these things! [crazy to accept, I know, but in the episode the wife admits to being cruel on social media]

I love Reddit and often browse there myself. It’s a great place to find info like this and, after the episode leaked/aired, I wasn’t surprised to see them featured on Reddit.

Let’s all promise to never treat customers like this or manage our Facebook pages like this. Even Applebee’s did better than this.

 

2 thoughts on “Worst Handling of a Facebook Page… Cringeworthy

  1. Worst handling of social media comments, worst handling of people – worst EVERYTHING! One of Napoleon Hill’s attributes of leadership is the ability to accept responsibility. Successful people point fingers in only one direction: At themselves. They assume responsibility for everything, then take steps to make it better. The fact that Samy and Amy couldn’t do that was the beginning of the problem. Since it couldn’t be THEIR fault, it had to be everyone else! And if people were “attacking” them (in reality just providing honest feedback), of course they would “defend themselves!”

    I couldn’t have said it better, Lauren: “Let’s all promise to NEVERTREAT CUSTOMERS LIKE THIS.”

  2. Worst handling of social media comments, worst handling of people – worst EVERYTHING! One of Napoleon Hill’s attributes of leadership is the ability to accept responsibility. Successful people point fingers in only one direction: At themselves. They assume responsibility for everything, then take steps to make it better. The fact that Samy and Amy couldn’t do that was the beginning of the problem. Since it couldn’t be THEIR fault, it had to be everyone else! And if people were “attacking” them (in reality just providing honest feedback), of course they would “defend themselves!”
    I couldn’t have said it better, Lauren: “Let’s all promise to NEVERTREAT CUSTOMERS LIKE THIS.”

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